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SUPPORT FAQ AUTOMATION SOFTWARE
This faq sections refers to SAMM, WINSAMM or SECURITHOR software applications.
For more information about receivers, you may also consult MCDI FAQ on receivers, MCDI FAQ on IP products, MCDI's general FAQ or the winsamm.com web site.
What is Automation software?
Monitoring software also referred to as CMS software or Automation software is made to operate an Alarm Monitoring Station or Central station. Monitoring software helps you process alarms transmitted from alarm panels to receivers. The monitoring software will make necessary match between those alarm signals and your predefined database of accounts and alarm codes.
Can I start with one station of WINSAMM and add stations as my Central station grows? Yes WINSAMM is completely modular and stations can be added as needed. Contact MCDI to purchase a licence to add computers to your WinSAMM network.
Can I upgrade my SAMM software to WinSAMM or SECURITHOR? Yes, we have an upgrade policy for SAMM and WinSAMM when purchasing a more recent version. Please inquire to our sales department with the specifics of your actual version and the version you would like to purchase.
I purchased a 200 accounts version of WinSAMM?. Can I upgrade to unlimited accounts? Yes, you must purchase an unlimited accounts version and you will get a credit for your 200 accounts version. Please inquire to our sales department with the specifics of your actual version and the version you would like to purchase.
I have a SAMM 200 accounts version, can I upgrade to WinSAMM? We do not offer upgrades from SAMM 200 accounts to WInSAMM. You must purchase a complete version of WinSAMM.
Do I get support on upgrades? Yes. On paid upgrades, you will receive support for the remainder of you initial support period or for one month when purchasing an upgrade after your initial support period. This support is available during MCDI SP business hours.
Does WinSAMM network requires a server? No. At lower level of traffic, WinSAMM can function without a server. If you increase the number of stations or if the alarm traffic is intensive, it is very often preferable to install a server to get a stable and responsive network.
I have 12 operators. When I make WinSAMM unlock it asks the number of stations? What should I enter? One station = one PC no matter how many operators you have. WinSAMM is sold under license per station. There is no limitation of operators in WinSAMM, only stations are limited. Write 1 if you have one PC, 2 if you purchased a license for 2 stations.
Can two operators use WinSAMM in different languages? Yes, it is possible if you have the universal distribution of WinSAMM. Two operators in a network can use WInSAMM in different languages simultaneously. Operators on 2 shifts can select their language of display if you gave them permission. Comments entered by operators, will remain in the language used for commenting.
How can I get alarm codes for Contact ID or SIA? MCDI includes most popular codes for Contact ID and SIA in account 0 of SAMM and WinSAMM. A complete list is also included in annexes of the SAMM and WinSAMM manuals.
How is time synchronized in WinSAMM? WinSAMM follows time settings of Windows 2000 and XP within one second. If your OS is set to adjust to an atomic or network clock, you must be aware that your WinSAMM will vary accordingly. It is a good practice to verify time adjustments of all equipment regularly and at least at the beginning of each shift.
I get F1 and F2 error messages from my receiver. What is this?
The F1 and F2 are TLR+ error messages indicating that a call came in on either line 1 (F1) or Line 2 (F2), the receiver answered the call and did a series of handshake and no panels were recognized. It could be a wrong number, a fax machine calling in on a regular basis or a defective alarm panel. Normally an alarm panel would call back a few times ( default setting of many type panels is 8 times ) to try to re-transmit. This message is present in TLR+ rev. 4-5-6-7, SA-TLR+, Decrypta 1, Decrypta 2 and exprecium.
Connecting GM28 or GM29 Sony Ericsson to WINSAMM
We assume that you already have inserted a valid SIM card into your GSM28/29 modem and applied power to the modem.
1) Connect the modem to one of your built in COM port. If a cable was provided with the modem, use it. If not a straight DB9M to DB9F should be OK.
2) Now in WinSAMM you have to specify the COM port used.
This is done at the configuration page of WinSAMM (tool box icon in the menu bar or GENERAL INFORMATION F8 in the pull down menu ). Second setting from the bottom of the page. Use the pull down box to select the COM port used.
3) Now in the ACCOUNT MANAGEMENT section (card box icon or F2 from the pull down menu ). Choose MODIFY and then enter a valid account to configure then click on ALARM CODES tab.
3.1) Choose the PAGER/E-mail/SMS tab
Select SMS from the pull down TYPE option
Then enter the phone number of the SMS phone you want to send a message.
Note : Each account can have a different phone number
3.2) Now for each alarm code that need to send an SMS message you must select the alarm code and then choose the TYPE tab and put a checkmark at the PAGER/E-mail/SMS setting.
How can I make a backup of my SAMM software? In older version you have to locate folder SAMM.DTA and copy it integraly. In version 10, locate folder SAMM and copy it integraly. For all backups, select the complete folder.
How can I make a backup of my WinSAMM software? In version 1.2.11, there is an automated backup and restore tool. Go to bottom of the drop down left menu to set up the backup. By using this backup function, you do not need to quit WinSAMM. Restore application is bkrestore.exe located in the SAMM folder. In earlier WInSAMM version, you have to quit WinSAMM and manually copy the whole SAMM folder.
Do I need to backup events files everytime? No all event files have a .EVT extension. They increment by month and once a month is completed it will not change.
Should I make back-ups very often? MCDI SP recommends at least at the beginning of each shift. It really depends on the level of confidence you have in your equipment and operators and your business requirements.
Does WinSAMM installer create a back-up when it upgrades my SAMM or my WInSAMM? Yes a backup is automatically created each time you upgrade SAMM or WinSAMM from the WinSAMM installer. This backup is named SAMMBK# (where # is the number of the backup) and is located in the SAMM folder.
How do I set up a receiver in WinSAMM one station? The application WSReceiver (WinSamm Receiver) is the WinSAMM component handling receiver traffic. It’s installed in the SAMM folder. Start it, configure it according to your receiver needs.
How can I close WSreceiver? WS receiver is made NOT to close. It can be minimized to run in the background but you have to Force quit in order to stop WSreceiver. This is made intentionnaly to insure communication with receiver is not lost accidentally.
WSreceiver asks for a level A password. What is this? Wsreceveir is protected against tampering from non autorized operators. A level A password is a password in WinSAMM that has access to every aspects of WINSAMM. To set password level go to menu Security F4. In WinSAMM demo, the user is 1 and password is winsamm.
Are passwords case sensitive in WinSAMM? No
What is the alarm code ACOM1, ACOM2, ACOM3…? Comunication with receiver was lost for more than 60 seconds or heartbeat from alarm receiver receiver was not recieved (on COM1, COM2 or COM3). Possible causes range from defective receiver, no heartbeat sent by receiver to defective cable. Check installation and parameters
What is the alarm code RCOM1, RCOM 2, RCOM3 …? Comunication is restored with alarm receiver receiver (on COM1, COM2 or COM3). Signal appears in WinSAMM when heartbeat pr a signal from receiver is received after a ACOM signal was received.
Can I operate SAMM and WinSAMM in the same network?
This features is supported by MCDI only in installations unlocked prior to January 1st 2005. This feature is not available anymore in WinSAMM. If you need this feature, you may benefit from our WinSAMM upgrade policy. Please contact MCDI sales with the specifics of your installation and your SAMM serial number.
What is SECURITHOR? SECURITHOR is our new automation software and successor to WinSAMM. Single station version will be launched in September 2007.
What are the caracteristics of SECURITHOR? It is a more technologically advanced software than SAMM and WinSAMM. SECURITHOR offers most of the easy to use tools that you know in SAMM and WinSAMM. It also relies on a PostgreSQL database and works with modules that offer powerful features such video display, web based access to dealers, installers and customers, internet reporting, data imports and interface with Extrium family of receivers.
Will SECURITHOR be compatible with SAMM and WinSAMM? SECURITHOR is upward compatible. It imports data from SAMM and WinSAMM database but it cannot operate in a network with SAMM or WinSAMM. Information in SECURITHOR cannot be brought back in SAMM or WinSAMM.
Will you offer a SECURITHOR upgrade price to WInSAMM users? Yes, MCDI SP plans to make special offers to users who purchased WinSAMM.
Will you offer a SECURITHOR upgrade price to SAMM users? Yes, MCDI SP plans to make special offers to users who puchased SAMM.
Do you offer several configurations of SECURITHOR? Yes. SECURITHOR single station version is sold with an installer for Windows 2000, XP and Vista. SECURITHOR network version requires a server (self installed linux server) or hosted database for multi-site version. We can also offer hosting services over internet for your database for multi-site installations. Several extra packs bringing more features to SECURITHOR are also in developement.
Legal notice: FAQ information is written broad general terms and may not apply to some specific MCDI Sepcurity Products Inc. units or software version. Information may be changed without prior notice and may be updated or rectified without prior notice. MCDI Security Products Inc. is not responsible for any interprestation of the FAQ information or any use or installation that MCDI Security Products Inc. did not approved specifically. Testing should always be performed prior to using a monitoting system or software. If you need more information, contact MCDI SP support department at : support@mcdi.com
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